Required skills

Look for evidence that confirms skills in

selecting and using various communication channels

coding and decoding verbal and nonverbal messages

giving and receiving feedback

identifying blockages barriers and breakdowns in communication

applying principles of effective communication

applying speaking and listening skills to interpersonal and group situations

using writing skills to communicate technical and nontechnical information using common verbal written channels

undertaking reading and comprehension of written workplace communications

Required knowledge

Look for evidence that confirms knowledge of

communication process stages and roles

communication types and networks

verbal and nonverbal channels advantages and disadvantages

verbal and nonverbal codes advantages and disadvantages

principles strategies and conventions for interpersonal mediated and group communication

communication skills for sender and receiver

communication blockages barriers and breakdowns and strategies for overcoming them

individual differences between communicators and strategies for effective communication

establishing communication climate

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

A person who demonstrates competency in this unit must be able to communicate across a range of environments using different methods and techniques appropriate to the content and purpose of the communication Competency in this unit cannot be claimed until all prerequisites have been satisfied

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria including required knowledge and be capable of applying the competency in new and different situations and contexts

Context of and specific resources for assessment

This unit may be assessed on the job off the job or a combination of both on and off the job Where assessment occurs off the job that is the candidate is not in productive work then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team The assessment environment should not disadvantage the candidate

This unit could be assessed in conjunction with any other units addressing the safety quality communication materials handling recording and reporting associated with complex communication or other units requiring the exercise of the skills and knowledge covered by this unit

Method of assessment

Assessors should gather a range of evidence that is valid sufficient current and authentic Evidence can be gathered through a variety of ways including direct observation supervisors reports project work samples and questioning Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency The candidate must have access to all tools equipment materials and documentation required The candidate must be permitted to refer to any relevant workplace procedures product and manufacturing specifications codes standards manuals and reference materials

Guidance information for assessment

Communication types

Communication networks

Communication channels and codes

Effective communication skills, strategies and principles

Communication events

Individual differences